Returns & Lead Times

Last updated: November 2026

This policy applies to orders of Stowe products, sold by Nic-Bin LLC. Stowe is heading into production and we aren't taking orders yet.

Lead times

We'll publish lead times for black bins, custom wrapped bins, and replacement bags here before orders open. Custom bins take longer because each order is wrapped with your artwork, and production starts once you approve it. We'll confirm your estimated ship date when we confirm your order.

Returns

• Black bins: you can return new, unused, uninstalled bins within 30 days of delivery.
• Replacement bags: you can return unopened packs within 30 days of delivery.
• Custom wrapped bins: these are made for you, so they can't be returned unless they're defective, damaged, or not what you ordered.
• Used items: for health reasons, we can't accept bins or bags that have been used, except for a defect covered below.

How to start a return

Email info@stowebins.com with your order number and what you'd like to return. We'll send instructions. Please wait for them before shipping anything back.

You pay return shipping unless the item was defective, damaged, or our mistake. Refunds go to your original payment method once we've received and inspected the return. Original shipping charges aren't refunded unless the return was caused by our error.

Damaged or defective items

If something arrives damaged, defective, or wrong, email us within 30 days of delivery with your order number and a photo. We'll replace it or refund it, and we'll cover the shipping.

Cancellations

You can cancel any order at no charge until it ships. Custom orders can be canceled at no charge until you approve your artwork and production begins.

Contact

Questions? Email info@stowebins.com.